REFUND POLICY

Thank you for choosing PURASDELY LLC! We are committed to providing you with high-quality tableware and ensuring your satisfaction with your shopping experience. If you are not satisfied with your purchase, please see the detailed explanation of our refund and return policy below.

1. Refund Policy Overview
   PURASDELY LLC offers a 30-day money-back guarantee from the date you receive your order. If you are not satisfied with your purchase, you may choose to return or exchange the product. Please follow the conditions and procedures outlined below.
2. Conditions for Returns and Exchanges
   Product Condition: Returned items must be unused, in their original packaging, and include all original accessories and tags.
   Return Request: Before returning or exchanging an item, please contact us via our customer service email at taraholden@purasdely.com, providing your order number and the reason for the return.
   Shipping Costs: For returns due to quality issues, incorrect items shipped, etc., we will cover the return shipping costs. In other cases, the customer is responsible for return shipping costs.
3. Return Process
   Contact Customer Service: Contact our customer service team at taraholden@purasdely.com to request a return or exchange, providing your order number and reason for return.
   Obtain Return Authorization: Our customer service team will send you a return authorization and return instructions after confirming your request.
   Package and Ship Back: Please carefully package the items according to the return instructions and ship them to the following address: 16 POPLAR HILL RD PELHAM, NH 03076
   Proof of Shipment: Please retain your shipping receipt for tracking purposes.
4. Refund Processing Time
   Once we receive the returned item and confirm that its condition meets the refund criteria, we will process the refund within 7 business days. The refund will be issued via the original payment method.
5. Exchange Policy
   If you wish to exchange an item, please follow the return process. After receiving and processing the return, we will arrange for the shipment of the new product, and the same shipping cost policy will apply.

If you have any questions about our refund policy, please feel free to contact us. We value your shopping experience and look forward to providing you with more high-quality services! Thank you for choosing PURASDELY LLC!